If you wish to make a complaint about the Professional Conduct of an RPR in respect of fixed charge or LPA Receivership work, this should be submitted to the RPR Scheme secretariat via the Contact Us form on this website.

A record will be maintained in the Scheme Complaints Register that you wish to complain, and your details will be provided to the individual RPR’s regulatory body for their consideration and determination. You will be notified who that Body is and when the matter was referred to them.  The Relevant Professional Body will then contact you and may request any further information they need from you in order to progress the matter.

If concerns arise about an RPR’s conduct, anyone may raise a complaint. Complaints are reviewed and, where appropriate, referred to the RPR’s primary professional body for further investigation. Complaints will be recorded in the Scheme’s Complaints Register.

This process supports transparency and helps maintain high standards across the Scheme.